Customer Survey

Rate the questions on a scale of 1 to 10 with 1 = Poor; 5 = Average; 10 = Excellent

Installation & Training Process
 
How would you rate the overall installation and training process for your new equipment?
Overall Satisfaction
How well do you feel our employees communicated with you regarding the procedure for installation including timeframes, equipment options, etc.?
Communication
Did the new equipment arrive on the anticipated date?
Equipment Arrival Date
Do you feel our installation team was courteous to employees in your office?
Installation Team
Do you feel the topics covered in training were adequate for the skills and knowledge required to successfully operate the new equipment?
Training
How would you rate the quality of physical materials used for training purposes?
Quality of Training Materials
Areas in Need of Change
Service Program
 
How would you rate the overall quality of service?
Quality of Service
Did the service department provide a timely initial response to your service request?
Service Response Time
Did the service technician display technical competence in his/her efforts to meet your needs?
Service Technician
Was the service department successful in resolving the initial request for service?
Service Department
Equipment
 
How would you rate the overall capabilities of the new equipment?
Equipment Overall
Equipment Type
How would you rate the overall quality of the new equipment?
Equipment Quality
What type of equipment did you receive:
Copier
Printer
Fax
Wide Format
Other
General Questions
Additional Comments
Contact Information
Company
Your Name
Email
Phone
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